Privacy Policy

This Privacy Policy explains how Skystar96 Casino may handle personal information when you visit the website, create an account, use casino services, contact support or otherwise interact with the platform. We aim to handle information fairly, securely and transparently. By using the website, you acknowledge that information may be collected and used as described below, subject to your rights under applicable Australian privacy requirements.

Skystar96 Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/431/0231, issued to Bridge Technologies B.V. / 96GROUP.

Information we may collect

The information handled by an online casino can vary depending on the services you use, the account activity you complete and the information required to meet legal and security obligations. Skystar96 Casino may collect information directly from you, automatically from your device, or from service providers involved in operating the website and processing transactions.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information about your responsible gaming settings, support enquiries, communications and choices about marketing.

Verification information

To verify identity, age, eligibility or account activity, we may request identity documents, proof of address, photographs or other information. Documents may include information that is sensitive in nature. Verification information is used to help protect the account, prevent impersonation, support anti-fraud processes and meet applicable legal and compliance requirements.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Depending on the payment method, relevant details may be processed by payment providers. We do not need to hold every full payment credential ourselves, and payment information may be handled directly by the provider under its own privacy terms.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, referring pages, general location information, access times and information about how pages and features are used. We may also use cookies and similar technologies to remember preferences, support security and understand website performance.

How and why information is used

Personal information is used only for purposes connected with operating, securing and improving the website and services, or where a legal or regulatory obligation requires it. The purposes may include:

Creating, administering and maintaining your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age and eligibility before or during use of relevant services.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting suspicious, unauthorised or prohibited activity and protecting players and the platform.
Providing customer support, responding to enquiries and resolving complaints or technical issues.
Sending service messages, account notices, security alerts and other communications needed to administer the account.
Sending promotional communications where permitted and where you have provided consent or another lawful basis applies.
Understanding website use, improving features, testing performance and maintaining reliable systems.
Meeting legal, compliance, reporting, audit and record-keeping obligations.
Applying responsible gaming processes and responding to requests connected with player safety.
Establishing, exercising or defending legal rights where this is reasonably necessary.

We may combine information from different sources where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless you agree, the use is reasonably expected, or it is otherwise permitted or required by law.

Cookies, service providers and information security

Cookies

Cookies are small files or similar technologies stored on your device. Some are needed for the website to function, maintain a secure session, remember settings or support account features. Other cookies may help us understand traffic, measure performance or improve content. Depending on your browser and the website features in use, you may be able to refuse, delete or restrict cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

Sharing information

Information may be shared with carefully selected providers that help operate the website and services. These providers may support hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security and professional advice. They are expected to handle information only for relevant services and in accordance with suitable confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a lawful request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce applicable terms, or support a corporate or service transition. We do not sell personal information as a general business practice.

Security and overseas handling

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration and disclosure. No online system can be guaranteed completely secure, so you should keep account credentials confidential, use a secure device and contact support promptly if you suspect unauthorised activity.

Some providers or systems used to deliver online services may be located outside Australia. Where information is handled overseas, reasonable steps are taken to support appropriate protection and lawful handling. The privacy practices of an external provider may also apply to information it processes.

Retention and your privacy rights

How long information is kept

We keep information for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and legal compliance. Some records must be retained for a period required by law even after an account is closed or a request for deletion is made. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to applicable requirements.

Requests and choices

Subject to applicable law and reasonable verification, you may ask to access personal information held about you, request correction of information that is inaccurate or incomplete, or request deletion of your data. You may also withdraw consent to marketing communications at any time. Withdrawing marketing consent will not affect the lawfulness of marketing sent before the withdrawal and will not stop essential account, security or service messages.

To exercise these rights or ask a privacy question, contact support@skystar96casino.wtf. Please describe your request clearly and provide enough information for us to locate the relevant account. We may need to verify your identity before releasing, correcting or deleting information. If a request cannot be completed in full, we will explain the reason where permitted.

You can usually unsubscribe from promotional emails by using the link included in the message. You may also contact support@skystar96casino.wtf to change your marketing preferences. Account closure does not automatically remove records that must be retained for legal, security, transaction or dispute purposes.

Updates and contacting us

This policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website, and material changes may be highlighted where appropriate. You should review this page occasionally so you remain aware of how information may be handled.

If you have questions about this Privacy Policy, want to make a data request, believe your information is inaccurate, or wish to withdraw consent to marketing, contact support@skystar96casino.wtf. We will consider privacy enquiries carefully and respond in accordance with applicable requirements and the nature of the request.